Update on our current turnaround times within the Broker Support Unit

We currently have an technical issue with an external support to our loan offer process.

Extension of Mortgage Offers to 6 months •All new mortgage offers issued from the 6th June 2017 will be valid for 6 months (180 days) instead of the current 3 months

Following on from broker feedback, and as highlighted in our recent process change announcement, we have developed a new broker rate table to make it more user friendly for reference and to clearly outline the Ulster Bank rates available to new and existing customers.

We have initiated changes to our Ulster Bank toolkit in order to manage our adherence SI47 Mortgage Regulations for 2017. The revised toolkit is available now on the Ulster Bank Intermediary website.

Ulster Bank Ireland DAC, along with other lenders, will be required to send information each month in relation to customer borrowing of €500 or more to the new Central Credit Register. The Central Credit Register (CCR) is a national database of credit information that will be maintained and operated by the Central Bank of Ireland. To support this obligation, changes will be made to systems and application forms from next Monday, 22nd May 2017. Please destroy all previous versions of these forms by 22nd May 2017.